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TERM, CONDITIONS, POLICIES

Modified on April 1, 2017.

Customer satisfaction is very important to us and we want you to order with confidence. That's why we offer our exclusive 30-Day Satisfaction Guarantee*.

If you're not completely satisfied with the quality of your product, please contact us within 30 calendar days after delivery to your home and we'll walk you through the return process. We'll remake your product and send it to you at no additional charge. If a remake would not correct your issue, we'll happily give your money back.

COLOR DISCLAIMER: Remakes specifically for color will not be issued unless you ordered a sample (in the same color) before ordering your full product.

Returns will not be accepted without prior authorization and must be shipped to searchblinds.com in original condition within 30 calendar days of receipt. Return shipping charges are the responsibility of the customer and are not refundable. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime. Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address. *All of our custom products are made to order, so please carefully follow all instructions regarding measuring, installation, and the color disclaimer policy.

We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.

What is covered:

Materials and operating mechanisms (including cords and ladders) are covered for 3 years. Manufacturer defects and shipping damage (reported within 14 calendar days).

What is not covered:

Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.

Product failure due to any of the following:

Improper installation, operation or cleaning

Normal wear and Tear

Excessive exposure to heat, sunlight or moisture

Damage from children, pets or insects

Alterations of any kind

Products that exceed size recommendations or are outside of product specifications

Resolution of Warranty Issues:

Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.

Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.

Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.

After Warranty Expiration:

After the warranty expires, many products can still be repaired for a nominal charge.

In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.

Resolution Procedures: Call the number on our website, and provide your original order number.

This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.

All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. It is equally important that you review your email order confirmation for accuracy. Of course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering, please contact us within 30 calendar days after delivery to your home and we will have your product remade at a discount.
All products are made to order and production normally begins the day after an order is placed. Therefore we are happy to change or cancel orders as long as we are contacted within 24 calendar hours from the date the order was submitted to us. Orders that are changed or canceled after one business day may incur additional charges.
Due to variances among color monitors the colors that appear on your screen may not be exact. If color is important you must request free samples prior to ordering. We guarantee your satisfaction with the color only if samples are received prior to ordering, and your order differs from your sample. Stained finish real wood blinds: There are natural variances in the wood's color, grain, etc. that cause dye lots to vary in color. Although we consider these variances to be minimal there is no way to assure an exact color with stained wood blinds. If you are ordering real wood blinds with a stained color finish be sure to purchase all your blinds at the same time so they are manufactured from the same dye lot. We will only guarantee a color match for blinds that are purchased together on the same order. Natural wood shades (matchstick & woven wood): Natural wood shades are made from bamboo, rattan, reeds, jutes, and other natural woods. Because they are a natural product the colors can vary substantially between dye lots. If you are ordering natural wood shades and you want them to match make certain you purchase all of your shades at the same time so they are manufactured from the same material lot. We will only guarantee a color match for shades that are purchased together on the same order. Also the color of our bermuda pattern varies from a light green to a yellow/tan depending on when the bamboo is harvested. Green bamboo should gradually change to a more yellow/tan color over time.
Upon receipt of your order please be sure to inspect boxes carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes! All freight claims must be reported to searchblinds Customer Service within 14 calendar days of the original delivery date. To report a freight claim issue within this 14 calendar day period please contact us.
Shipping to Alaska and Hawaii: The estimated cost for ground shipping to Alaska is $30 per blind. 2-day service to Alaska is estimated at $60 per blind, and 1-day service is estimated at $90 per blind. The estimated cost for ground shipping to Hawaii is $50 per blind, 2-day service to Hawaii is estimated at $100 per blind, and 1-day service is estimated at $150 per blind. Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval. This also applies to our One Day Store products. No shipments can be made to PO Box addresses.
searchblinds.com uses industry standard practices to safeguard the confidentiality of your personal information. For online transactions we utilize Secure Socket Layer (SSL) technology that encrypts your credit card number and other personal information as it travels from your computer to our server. As an added security measure your card number is deleted from our database once your order is processed. We treat your data as an asset that must be protected against loss and unauthorized access.

Your privacy is important to us. We do, of course, ask you for some personal information in order to provide you with services you request. However all personal information that you may share with us is kept absolutely private. We will not sell or rent your personal information.

Personal information we may collect:

In general, you can visit searchblinds.com without telling us who you are and without revealing any information about yourself. However when you place an order you will provide us with your name, address, phone number, and e-mail address. This information will be retained in our database along with your order. If you pay with a credit card your card number is deleted from our secure database once your order has been processed.

How we may use the information we collect:

We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.

Effective Date: April 1, 2017

This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Search Blinds Inc. Search Blinds Inc. reserves the right to refuse service and/or cancel orders at its discretion including, without limitation, if Search Blinds Inc. believes that customer conduct violates applicable law or is harmful to the interests of Search Blinds Inc.
THIS SITE IS PROVIDED BY Search Blinds Inc. ON AN "AS IS" BASIS. Search Blinds Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Search Blinds Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL Search Blinds Inc. BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.