TERM, CONDITIONS, POLICIES
Modified on April 1, 2017.
Customer satisfaction is very important to us and we want you to order with confidence. That's why we offer our exclusive 30-Day Satisfaction Guarantee*.
If you're not completely satisfied with the quality of your product, please contact us within 30 calendar days after delivery to your home and we'll walk you through the return process. We'll remake your product and send it to you at no additional charge. If a remake would not correct your issue, we'll happily give your money back.
COLOR DISCLAIMER: Remakes specifically for color will not be issued unless you ordered a sample (in the same color) before ordering your full product.Returns will not be accepted without prior authorization and must be shipped to searchblinds.com in original condition within 30 calendar days of receipt. Return shipping charges are the responsibility of the customer and are not refundable. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime. Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address. *All of our custom products are made to order, so please carefully follow all instructions regarding measuring, installation, and the color disclaimer policy.
We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.
What is covered:
Materials and operating mechanisms (including cords and ladders) are covered for 3 years. Manufacturer defects and shipping damage (reported within 14 calendar days).
What is not covered:
Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
Product failure due to any of the following:
Improper installation, operation or cleaning
Normal wear and Tear
Excessive exposure to heat, sunlight or moisture
Damage from children, pets or insects
Alterations of any kind
Products that exceed size recommendations or are outside of product specifications
Resolution of Warranty Issues:
Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.
After Warranty Expiration:
After the warranty expires, many products can still be repaired for a nominal charge.
In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.
Resolution Procedures: Call the number on our website, and provide your original order number.This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.
Your privacy is important to us. We do, of course, ask you for some personal information in order to provide you with services you request. However all personal information that you may share with us is kept absolutely private. We will not sell or rent your personal information.
Personal information we may collect:
In general, you can visit searchblinds.com without telling us who you are and without revealing any information about yourself. However when you place an order you will provide us with your name, address, phone number, and e-mail address. This information will be retained in our database along with your order. If you pay with a credit card your card number is deleted from our secure database once your order has been processed.
How we may use the information we collect:
We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.
Effective Date: April 1, 2017